Will the same cleaners clean my home every time?
We try to send the same cleaning team to visit your home each time, for the sake of consistency, and their prior knowledge of your home and your specific requirements. If for any reason you wish to have a different team visit you, just let us know and we’ll find a team that you are more comfortable working with.
Do I need to be at home when you clean?
This is entirely up to you. It isn’t necessary for you to be there if you’re busy or would simply prefer not to be there. If this is the case our team will need to collect a key from you beforehand so our cleaners can let themselves in. Many of our regular customers do this and we are fully insured to do so, although if you don’t feel comfortable giving our team a key you will need to be present to let our cleaners in. In the unlikely event that a key you give us is lost we will pay to have a replacement cut for you.
Are you pet friendly?
Our cleaners are more than happy to clean your home if you have pets, although we do need a little fore-warning so our cleaners are fully prepared. If your pet is aggressive in any way towards our staff or could cause an obstruction to their work, we request you to secure your pet before our cleaners arrive. Our Henry vacuum cleaners are excellent at cleaning and removing animal hair from your home, meaning that cleaning up after them will be a piece of cake.
Do I need to provide anything for the cleaners?
No, our cleaners come to your home fully-equipped, with fully-insured supplies such as Henry vacuum cleaners and other eco-friendly cleaning products.
Who visits to clean my house?
A team of two fully trained cleaners will visit your home. So there’s no worry or hassle, all members of staff are fully insured, meaning that if there is a rare occasion that anything is broken there will be no trouble replacing it. Our cleaners are extremely professional and whilst they are in your home or business they will not eat, smoke or use any of your appliances. We strive to meet applicable health and safety regulations, and always try to maintain the highest of standards when it comes to your home.
Are my keys safe with you?
We understand that this may be stressful for our customers, so we make every effort to ensure their safety. The managers of Cleaners For My Home are the only ones with access to your keys. . The only reference to the keys will be an identification number, which is kept separate from the keys at all times, so no one will know the address for each set of keys except our most trusted team members. All keys are kept locked in a secure safe overnight.
What happens if I need to change the date of the clean?
Let us know beforehand. We can then re-organise our cleaning service at a more suitable time. Please be sure to contact us as if you do not and our cleaners visit your home at the scheduled time and clean your house, you will be charged.
How do I pay for my clean?
This depends on how often our team visit you and your preferred method of payment. If you use our cleaning services regularly we can either set up a direct debit, or pay at the time of each clean via cash or cheque, or credit card. We are fully PCI DSS compliance certified, which is a standard requirement by most trusted credit card brands such as Visa and Mastercard.
What happens if something breaks?
Our cleaners are extremely careful, but just in case anything is unfortunately broken we either replace or repair the damaged item. All of our staff are fully insured, so you don’t need to worry about your possessions whilst they are working.